Terms and Conditions

Welcome to Phantom Store . We appreciate your trust and your choice to shop with us. To ensure clarity in our contractual relationship with our customers, we present the terms and conditions governing website use, ordering, payment, and shipping.

Your consent: Your use of the Phantom Store means your full consent to these terms and conditions and to all policies associated with them.


First: Technical Errors and Electronic Issues


Some unintentional errors may occur during product display or updates, including:

  • Errors in pricing or description.
  • Technical errors or operational problems.
  • A specific product is unavailable after the order has been completed.

Right of modification and cancellation: Phantom Store reserves the right to modify or cancel the order in any of these cases, provided that the customer is notified through our available communication channels.


Second: Orders and Cancellation


  • Customer Cancellation (Before Shipping): The customer has the right to cancel the order before it is handed over to the shipping company for any reason, by contacting customer service.
  • Customer cancellation (after shipment): When the order is cancelled after it has been handed over to the shipping company, the customer bears the full shipping cost.
  • Store right to refuse: Phantom Store has the right to refuse or cancel any order or to refrain from dealing with a specific customer if necessary, even if payment has been made in advance.
  • Refund: If the order is cancelled by the store after payment, the amount will be refunded to the customer according to the bank's policy or the payment method used, and in accordance with the procedures followed.


Third: Discrepancy between images and reality


  • Product images are published to provide a clear idea of them, and are obtained from manufacturers or authorized agents.
  • In the event of a slight and non-essential difference between the image and the actual product, the store is not responsible for this difference as long as the product's quality and basic specifications match the description.


Fourth: Amendments to Terms and Conditions


Phantom Store reserves the right to update or modify these terms and conditions at any time without prior notice.

  • Your continued use of the site after the posting of the changes means your full acceptance of the new terms and conditions, including the policies:
  • Exchange and Return Policy
  • Cancellation Policy
  • privacy policy
  • Other information policies available on the website


Fifth: Dealing with Third Parties


Phantom Store collaborates with third parties to provide some basic services, such as:

  • Shipping Carriers
  • E-Payment Providers


Limitation of Liability: In the event of any malfunction or delay on the part of these parties, Phantom Store is committed to following up on and resolving the issue with the relevant party. However, the store is not liable for failures beyond its control that occur with the third party.


In conclusion:

By using the Phantom Store, you agree to these terms and conditions and other site policies. For any inquiries, please contact our customer service team through the available channels.